HUB Portal - Employee Account Activation & Verification
If an employee was added directly to payroll instead of via the HUB New Hire feature, they will receive a HUB account activation email similar to the one below within 24 hours of being added to the payroll software. NOTE: Employees will have 5 days to activate their account via this link before the activation link expires. (See how to resend activation emails to employees.)
After clicking on the link in the activation email, the employee will be asked for the following information to verify them as a user: Last four numbers of SSN; 5-digit ZIP code; and birthdate. Upon successful verification, the employee will be asked to set up their password and optionally confirm any incomplete demographic data.
NOTE - Add Cell Phone for Security & Password Resets: We recommend that employees add their cell phone number to HUB as a secondary device to receive password reset codes for enhanced security. Also, if the employee does not provide a cell phone number, they will have to contact their company HUB admin to help them reset their passwords.
HUB Employee Portal Account Activation Issues
- No Birthdate: If an employee was added to payroll without their birthdate input, they will not receive an activation email. On their first payday, they will receive an email notification of their pay stub being loaded and will need to ask their HUB admin to help reset their passwords to log into HUB initially.
- Invalid Data Issues: If an employee is unable to activate their account because their data fields are not correct, they should contact their company's HUB admin to help them diagnose the problem. To start, confirm that the correct information was input into the system; common errors include using a different email address or ZIP code, or transposing birthdate numbers.