HUB - Activating HUB account
Activation Emails: If an employee was loaded to payroll directly (not via HUB New Hire feature), the employee will receive an activation email similar to this one within 24 hours of being added to the payroll software.
Employees will have 5 days to activate their account via this link before the activation link expires.
(See how to resend activation emails to employees.)
User Verification: Employees will be directed to a page which requests certain data to verify the user.
- employee's last 4 of employee's SSN
- employee's five digit zip code of employee
- employee's birth date of employee
Upon successfully input the verification items; the employee will be asked to set up their preferred password & optionally confirm any incomplete demographic data:
HUB Intro/Tour Video: A brief intro page w/ helpful instructions is shown to the employees.
User Cell Phone: If cell phone has not yet been input, the employee will be given an option to update the data before entering HUB. Cell phones are used to send password reset codes to HUB users via a second device outside of their email address for enhanced security. If left blank, a user will have to contact their company HUB admin to help them reset their passwords.
No Birth Date: If an employee was added to payroll without their birth date input, they will not receive an activation email. On their first pay day they will receive an email notification of their pay stub being loaded and will need to ask their HUB Admin to help reset their passwords to log into HUB initially.
Invalid Data Issues: if an employee is unable to activate their account because their data fields are not correct, they should contact their company's HUB admin to help them diagnose. Perhaps a different address was input or perhaps a data entry error occurred that needs to be corrected.