W2 FAQ - Lost or Missing W2

Any address change completed after January 5, 2018 may not be reflected on the employee's W2 for 2017.

W2's are distributed for wages paid in the prior year each January.  Our aim is to have them processed around MLK Day.  Unless your employer requested otherwise, your W2 will be mailed to your address on file (the one list on your pay stubs).

HUB Employee Portal W2 Copies: Current & former employees will be able to access their W2's via the HUB Employee Portal sometime in late January. Once our tax department has certified copies we will release copies to the portal. You will receive an email notification once they have posted. Note: not all employers utlize the HUB Employee Portal. If you have never accessed prior, you would need to request access from your employer.

If you lost your W2 or did not receive one, you will need to contact your employer before an additional or replacement copy would be released.  Due to the highly sensitive and confidential nature of the information contained on a W2; ASAP cannot release or provide additional copies without working directly with an authorized employer contact.  We hope you can understand that we must receive direct approval from your employer before we can process any requests.

Can I use a reprinted W2 or do I need to have the original?  Yes, a reprinted W2 will work just fine for your tax returns. In most cases, your employer will be able to print an additional copy directly from their file copies. If they have trouble or are too busy, they also can contact us and we will be able to release another copy.  Either way, don't forget to give your employer your mailing address, email address and phone number again just in case it has changed or doesn't match the one on file.

Should you have received a W2; I stared work in December?  Confusion often arises when an employee started working for a new employer in December, but wasn't actually paid (dated of check) until after the new year.  Might seem strange, but W2 earnings are based on when they were paid not earned.  You might look back at your pay stubs to confirm the check date listed on your first payment before scrambling to search for that missing W2.

Can't locate your former Employer/Out of Business: if you didn't receive your W2, and your employer can no longer reach, the IRS recommends these steps.

  1. Contact your employer If you have not received your W-2, contact your employer to inquire if and when the W-2 was mailed. If it was mailed, it may have been returned to the employer because of an incorrect or incomplete address. After contacting the employer, allow a reasonable amount of time for them to resend or to issue the W-2.
  2. Contact the IRS If you do not receive your W-2 by February 14th, contact the IRS for assistance at 800-829-1040. When you call, you must provide your name, address, city and state, including zip code, Social Security number, phone number and have the following information:
    • Employer’s name, address, city and state, including zip code and phone number
    • Dates of employment
    • An estimate of the wages you earned, the federal income tax withheld, and when you worked for that employer during 2010. The estimate should be based on year-to-date information from your final pay stub or leave-and-earnings statement, if possible. 
  3. File your return You still must file your tax return or request an extension to file April 18, 2011, even if you do not receive your Form W-2. If you have not received your Form W-2 by the due date, and have completed steps 1 and 2, you may use Form 4852, Substitute for Form W-2, Wage and Tax Statement. Attach Form 4852 to the return, estimating income and withholding taxes as accurately as possible.  There may be a delay in any refund due while the information is verified. 
  4. File a Form 1040X On occasion, you may receive your missing W-2 after you filed your return using Form 4852, and the information may be different from what you reported on your return. If this happens, you must amend your return by filing a Form 1040X, Amended U.S. Individual Income Tax Return.

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