W-2 FAQ - Lost or Missing W-2

Any address change completed after December 31, 2019 may not be reflected on the employee's W-2 for 2019.

W-2's are distributed for wages paid in the prior year each January.  Our aim is to have them processed around Dr. Martin Luther King Jr. Day. Unless your employer requested otherwise, your W-2 will be mailed to your address on file (the one listed on your pay stubs).

When and where can I get a copy of my W-2?
Current and former employees will be able to access their W-2's via the HUB Employee Portal in late January. Once our tax department has certified copies, we will release copies to the portal. You will receive an email notification once they have posted. Note: not all employers utilize the HUB Employee Portal. If you have not accessed the portal previously, you will need to to request access from your employer.

What should I do if I lost my W-2 or did not receive one?
If you have not received your W-2, contact your employer to inquire if and when it was mailed. If it was mailed, it may have been returned to the employer because of an incorrect or incomplete address. After contacting the employer, allow a reasonable amount of time for them to resend or to issue the W-2.

If you lost your W-2, you will need to contact your employer before an additional or replacement copy can be released. Due to the highly sensitive and confidential nature of the information contained in a W-2, ASAP cannot release or provide additional copies without working directly with an authorized employer contact. Thank you for understanding that we must receive direct approval from your employer before we can process any requests.

Do I need the original W-2 to file my tax return?
No, a reprinted W-2 will work just fine for your tax return. In most cases, your employer will be able to print an additional copy directly from their file copies. If they have trouble or are too busy, they also can contact us and we will be able to release another copy. Either way, don't forget to give your employer your mailing address, email address and phone number again just in case it has changed or doesn't match the one on file.

What if I started work in December? Will I still receive a W-2?
Confusion often arises when an employee started working for a new employer in December, but wasn't actually paid (date of check) until after the new year. It might seem strange, but W-2 earnings are based on when they were paid not earned. You might look back at your pay stubs to confirm the check date listed on your first payment before scrambling to find that missing W-2.

What should I do if I can't locate my former employer or they're out of business?
If you didn't receive your W-2, and your employer can no longer be reached, the IRS recommends these steps:

  1. Contact the IRS: If you do not receive your W-2 by February 14, contact the IRS for assistance at 800-829-1040. When you call, you must provide your name, address, city and state, including ZIP code, Social Security number, phone number, and have the following information:
    • Employer’s name, address, city and state, including ZIP code and phone number
    • Dates of employment
    • An estimate of the wages you earned, the federal income tax withheld, and when you worked for that employer. The estimate should be based on year-to-date information from your final pay stub or leave-and-earnings statement, if possible. 
  2. File your return: You still must file your tax return or request an extension to file even if you do not receive your W-2. If you have not received your W-2 by the due date, and have completed steps 1 and 2, you may use Form 4852, Substitute for Form W-2, Wage and Tax Statement. Attach Form 4852 to the return, estimating income and withholding taxes as accurately as possible. There may be a delay in any refund due while the information is verified. 
  3. File a Form 1040X: On occasion, you may receive your missing W-2 after you filed your return using Form 4852, and the information may be different from what you reported on your return. If this happens, you must amend your return by filing a Form 1040X, Amended U.S. Individual Income Tax Return.

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