QuickBooks Printing Issues using Mozilla Firefox on Virtual Server

ISSUE:

When trying to print an invoice in QuickBooks from the Virtual Server using Mozilla Firefox internet browser, I receive an error message stating "An unexpected error occurred while printing" after selecting the ASAP Virtual Server Printer."

RESOLUTION 1: Log off and use Google Chrome to access ASAP's virtual server. Google Chrome is the recommended internet browser for accessing ASAP's virtual server (https://virtualserver.businessasap.com/)

RESOLUTION 2: Refresh Firefox from your personal desktop.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.
  • Note: In old versions of Firefox print.print_printer was the preference name. The old preference name may exist along with the new name. That old preference can be removed via a right-click and Reset, then restart Firefox, and print something. That preference won't reappear, only the newer should be there.

RESOLUTION 3: Reset Firefox printer setting from your personal desktop.

Reset Firefox printer setting
Several printer issues can be resolved by resetting Firefox's printer settings:

  1. In the address bar, type about:config and press Enter.
    • The about:config "This might void your warranty!" warning page may appear. Click I accept the risk! to continue to the about:config page.
  2. In the Search field, type print_printer.
  3. Right-click on the print_printer setting and select Reset.
  4. Click the Firefox menu Fx57Menu, then click Exit.

When you start Firefox again, try printing the page with which you had problems previously.

Note: In old versions of Firefox print.print_printer was the preference name. The old preference name may exist along with the new name. That old preference can be removed via a right-click and Reset, then restart Firefox, and print something. That preference won't reappear, only the newer should be there.

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