Duo MFA - Installation & Activation

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How do I install the Duo app?

Upon activation of your Virtual Server account, if you opt into using Duo multi-factor authentication (MFA), ASAP will activate your Duo account.  Please complete the following steps (Note: screenshots are provided from an iPhone, but Duo integrates with numerous types of smartphone devices and the installation process is very similar across all devices):

  1. ASAP will send you two text messages from Duo.  The text messages serve different purposes and you must complete them in the correct order.  The first text will be an invitation to download the Duo app to your mobile device.  Click the link in the text message to be directed to the app store to download the app.
  2. The link will redirect you to a webpage and ask whether or not you want to "Open in 'App Store'?"  Select Open.
  3. Select the cloud icon to download the application.
  4. Once the download is complete, the cloud icon will change to an Open icon.  Select the icon to open the application.
  5. The Duo app will open and you will receive a message that reads: "'Duo Mobile' Would Like to Send You Notifications".  This step is critical, as you must allow notifications for the Duo MFA to work.  Select Allow.  (Note: The only time Duo will send you notifications is when someone is trying to log into ASAP's Virtual Server using your login credentials.  It is not a sales or advertising device.)
  6. Once you select allow, you do not need to remain in the Duo app.  It may prompt you to enter a code or take a photo of a barcode.  You do not need to allow Duo to access your camera.
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How do I activate my ASAP Duo account?

  1. Return to the second text message from ASAP.  The second text message will activate your ASAP profile within the Duo app.  Select the link at the bottom of the text message:
  2. The link will redirect you to a webpage and ask whether or not you want to "Open this page in 'Duo Mobile'?"  Select Open.
  3. The Duo app will open and your home screen will show an ASAP logo, ASAP text, and a key icon.  You successfully installed the Duo app and activated your ASAP Duo account.  (Note: You may exit and close the Duo app.  You do not need the Duo app open at all times.  Because you allowed push notifications, even if the app is closed, it will notify you when someone is logging into ASAP's Virtual Server using your login credentials.)
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How do I log into the Virtual Server once Duo is active?

1.  Once Duo is activated, return to the Virtual Server login page.  Enter your username and password.

2.  Once you enter your username and password, you can select Connect or press Enter on your keyboard.  The screen will become slightly greyed and you will notice a loading symbol in the middle of the screen.  This implies that a secondary authentication was sent to the Duo app on your mobile device and the login screen is pending your secondary authentication from Duo.

3.  At this point, you will want to check your mobile device for a push notification from Duo.  The push notification will read Loin request, implying that someone tried to access the Virtual Server using your credentials.  Either follow the notification to open the Duo app, or simply open the Duo app.  (Note: iPhone example shown below)

4.  When you open the Duo app, you will see that someone using your credentials is trying to access ASAP's Virtual Server.  Your two options at the bottom are to either Approve or Deny access.  Select Approve.  (Note: iPhone example shown below)

5.  When you select Approve, the Approve button will fill the screen and will read Approved!  (Note: iPhone example shown below)

6.  Return your attention to the Virtual Server and you will notice that you are successfully logged into the Virtual Server and it is ready for you to load your desktop.

If you forget about Duo or do not approve the secondary authentication from Duo in time, the Virtual Server will return you to the login page and will display a message of: RADIUS access rejected.  Simply try logging in again and remember to approve the secondary authentication from Duo.

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